CASE STUDY
Success Story
Retention Improved by 25%
Enhancing member satisfaction and reducing cancellations with proactive feedback.
"Finally a review platform that understands small businesses. Affordable, powerful, and incredibly intuitive."
Client: FitFuel Gym, Mumbai
4.8 (129 reviews)
Key Performance Indicators
+25%Retention Growth
4.8★Google Rating
76eNPS Score
85%Member Satisfaction
The Challenge
FitFuel Gym had steady new member signups but poor retention. They rarely knew who was unhappy until cancellations happened.
The ReputeGen Impact
Using ReputeGen’s private feedback feature, the team started receiving 1–3 star reviews privately and resolving issues instantly. Members who previously left due to dissatisfaction felt heard and rejoined.
The Results
- 25% increase in member retention
- eNPS score jumped from 42 to 76
Stop Losing Customers. Start Growing.
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